Refund Policy

iWound Global’s return policy serves to protect the integrity of our products, as well as to provide full transparency to our loyal customers. We understand that our customers expect the products they receive to be compliant and sanitary, and our goal is to meet those expectations.

iWound Global, Inc. will accept returns on any unopened product up to 10 days after the order is received, with a 15% Restocking Fee (see below).

To qualify for a return/refund, product(s) must be in the original, UNOPENED, manufacturer’s packaging. We cannot accept opened packages, with no exceptions. In the case that a product is sent back to us opened, the possibility of a refund will be void. iWound Global, Inc. places a label on certain items that are not in sealed packages by the manufacturer for the safety of our customers. Returned items with this label must be intact to receive a refund. If this label has been removed or tampered with, the possibility of a refund will be void.

Unaccepted Returns

iWound Global, Inc. provides sterile wound care products that cannot be resold once leaving our warehouse. As a result of this rule, these product types are not accepted for returns or refunds. The following section details a general list of items and may not include all products that fall under the Non‑Returnable/Unaccepted Returns category.

  • Surgical Dressings (wound care dressings)

Restocking Fee

iWound Global, Inc. has adopted a 15% restocking fee resulting from shipping, packaging, and inventory costs. A restocking fee will apply on all returns, with no exceptions.

Questions or Concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@iwound.com or via telephone at 1-XXX

View our entire Terms & Conditions